Shipping policy
At BACOL, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.
Processing Time
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All orders are processed within 1–3 business days (excluding weekends and holidays).
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During peak seasons or promotional periods, processing times may be slightly extended.
Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Time & Delivery Estimates
Shipping times vary depending on your location:
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United States: 6–15 business days
Shipping Costs
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Shipping costs are calculated at checkout and displayed before payment.
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We may offer free shipping on selected promotions or orders over a certain value.
Order Tracking
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Once your order ships, you will receive a tracking number via email.
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Tracking information may take 24–72 hours to update after shipment.
Delays & Exceptions
Shipping delays may occur due to:
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Customs clearance
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Weather conditions
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Carrier delays
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High demand periods
Bacol is not responsible for delays caused by factors beyond our control, but we will always assist you in tracking your order.
Incorrect Address
Please ensure your shipping address is accurate at checkout.
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We are not responsible for orders delivered to an incorrect address provided by the customer.
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If you notice an error, contact us immediately at hello@thebacol.com before your order ships.
Lost or Missing Packages
If your order appears lost or has not arrived within the estimated delivery time:
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Contact us at hello@thebacol.com
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We will investigate and provide a solution (replacement or refund where applicable).
Contact Us
For any shipping-related questions, please contact us at:
📧 hello@thebacol.com